What do buyers and sellers know

Is it possible to conclude an insurance policy on Ebay? What one must remember as a business seller? stern.de offers tips and answers to frequently asked questions that occur around the auction trading on Ebay.

On many issues that relate to trade on eBay, buyers and sellers are in the dark. Sometimes it is important to land a quick sell for your goods.

For Buyer

What happens if the goods in transit is lost or broken?
In case of loss or damage, you can demand the repayment of the purchase price. Assuming you have purchased from a commercial seller. At a private seller, the risk is to their detriment, they are not entitled to compensation. Unless you can prove that the goods were not packaged properly and was damaged.



What do I do if the seller does not deliver?
First try to contact him. If he does not respond, set a deadline. Returns he still does not, you can cancel the contract and the seller ask extra payment of the purchase price back if you have already paid. In some cases you also have a claim for damages and of course you can also try to sue the seller for the release of the goods.

Can I purchase an insurance policy on Ebay if I have a paid item or do not substantially different from the description?
Ebay does not offer insurance, but to a financial compensation. The default protection buyer is 200 € less a handling fee of 25 €. If you use PayPal (electronic payment system, but do not offer all the dealers) pay such compensation increased to 500 €.

For sellers

Do I have to grant a right of return?
Not as a private seller. Many offer but volunteered for a 14-day money-back guarantee. As a commercial dealers are obliged to redeem within one month of the goods without giving reasons.

I sell regularly on Ebay. From what I am considered as a business seller?
Unfortunately, this is legally contentious and can only be assessed case by case. Basically, if you sell occasionally different items from their private property, you are a typical private seller. As a commercial dealer will apply if they regularly sell large quantities of items that have sold mainly virgin or own Ebay shop.

What do I have as a commercial seller?
They are subject to the Distance Selling Regulations (§ § 321b. Ff BGB), which includes extensive pre-and post-contractual information requirements, such as specifying the terms and conditions. For violations, however, you may be warned. And this can be expensive. Also let you register your business with the appropriate trade office and also registering in the Commercial Register.